Warranty
Request

COVID-19 WARRANTY UPDATE:

For the health and safety of our customers, employees, and trade partners, Mattamy Homes Raleigh has made the difficult decision to suspend all non-emergency warranty requests until further notice. This does not mean your requests will not be honored by us or our trades, however we recognize the   rights   you,    our employees,   and our  business  partners  have  to  remain  healthy and  reduce  transmission  risks .

Non-emergency warranty requests will be placed on hold and addressed at a later date as the impact of COVID-19 progresses. We recognize the frustration of living with unaddressed warranty matters; however, the current conditions are unprecedented, and health and safety must be our paramount concern.

Emergency warranty requests will be processed and evaluated on a case-by-case basis, just as they are now. Please continue to follow the protocol procedures for an after hours emergency as noted inside your green or blue book should you have one. 

Thank you for your patience and understanding as we work to provide you with the best homeowner experience while maintaining a safe environment.


Thank you for purchasing a Mattamy home. Our Warranty Department is here to assist you and coordinate the correction of warrantable items that arise during your first year of home ownership. Our goal is for all of our homeowners to be completely satisfied with their new home.

If you feel you need to make a Warranty Request, please fill out the form on this page or email us at warranty.raleigh@mattamycorp.com.

If this is an Emergency Warranty Request, you may also call:

  • Warranty Department (8-5, M-F): (919) 233-3886 Ext. 450
  • Warranty Emergency (afterhours): (919) 233-3886 Ext. 317
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